Order Taking

Our customer care and sales team ensures that Service Ox gives high priority to convert the visitors, shoppers and callers into orders. Whenever we receive a phone call, we know that it can be converted into a potential customer for e-commerce operations.

Are you ready to answer questions, when your web shoppers are ready to buy?
Our innovative Active Response tool is a lead capture tool that facilitates the e-commerce operations to convert inquiries into leads and follows up with the customers. All this is done within a few seconds of a customer reflecting interest, thereby increasing the chances of conversion. Purchase to Call, Click to Call, and Register to Call, are our inbound and outbound automatic management tools.

We are open for business whenever your customers are online.
We provide order taking answering service to your customers through phone, web chat and email. We are available 24/7/365 to serve your customers so that whenever someone comes knocking, we readily support them. Your customers feel cared for and welcomed by our positive attitude, tone, and friendliness. Through the web-based interface that is integrated to our CRM, our efficient team keeps a track of the new orders and checks on the existing ones. Customers with sizeable demands also have the option of dedicated staffing.

Do not force your customers to wait online as they know that a competitor is just a click away.
It is indeed irritating for an online customer to know that you are closed for the day. As part of our standard e-commerce package, Service Ox provides phone support as well as web chat as your outsourced call center. The web chat option can be customized according to your brand’s colors, logo, and look and feel. Customers have the option to chat whenever they want to; also, the web chat invitation can be initiated on the specific web rules (for eg: number of page views on site). Our professional and committed agents provide full support and back up 24/7/365 for the software as well.

Grow your customers and their orders with the help of our trained staff
The competent customer care associates and sales professionals ensure that your sales are boosted with their commendable service and 24/7/365 availability. We upsell and cross-sell other product offerings as well while taking a call, based on your instructions. During each customer interaction, your custom-scripts and product information is stored and uploaded into your website with the company details and precise instructions. You can make changes to your account whenever you want to. We have cloud-based systems, which reflect the changes in the system instantly without the need to update local applications.

We have innovative and latest customized applications, which have been developed by our in-house design, project management, development, and IT teams that no one can match.

Service Ox’s latest 2.0 Switchboard call management system:

• Facilitates all types of e-commerce operations
• Pushes comprehensive information about your company, products and protocols to selectively routed Business Support Associates through unique team approach.
• Links to your internal Order Management System enabling us to place and check orders.