Order Management

Grow your business by outsourcing your orders

It is estimated that half the calls that you receive are for placing orders and the other half are to check the status of the order and related queries.

Service Ox realizes the importance of tapping this potential. Through our committed team of associates, we ensure that the customers are capitalized upon. Our purchase order management process is widely acknowledged in the industry, verified by our satisfied clients.

Spontaneously customize your parameters when working with our Associates.
We work in consultation with you during the setup process to pre-determine how to place your orders, gather information for shipping, returns, and other customer-service issues. A large amount of this information is readily available on your website. Whenever your customers call us, your specific and tailor-made information is on the screen of our attending associates or available at a click.

Our cutting edge technology simplifies the work done by our associates for your customers and provides precise information on time.
Every associate attending your customer has a customized screen in front that contains information about the company, a link to your website’s order page, and information about your products. This helps them to answer the queries of your clients swiftly and efficiently.

We have a flexible system in place. We promptly escalate the shipping issues, if any, or special instructions or promotions for any products
The e-commerce order management service is provided at no extra cost. For answering your customers’ calls and attending to their queries, Service Ox charges at one per–minute price.