Pharmaceuticals

Patient care is an important aspect of the pharmaceutical business. It requires that your patients are treated with respect, are advised properly and guided in the right direction. Service Ox is here to alter the alchemy of businesses by helping the pharmaceutical companies in excelling in all these areas.
Service Ox team is not a separate entity for business but an extension of your brand and yourself. Here, we answer every call in your name and enhance your productivity by maximizing service. Our pharmaceutical answering service provides a variety of specialty answering service, ranging from medical answering service and physician answering service to answering service and order taking. We adopt exceptional acquisition and retention strategies for pharmaceutical companies.
Some of the examples of our extensive services are:

Patient Acquisition:
Under this, we take care of the targeted inbound handling of the enrolling patients. Our medical call center team will assist them in all possible ways and check whether they meet the eligibility criteria for ongoing and future clinical trials. Our team is also well equipped at identifying the potential enrolls by conducting a detailed survey.

Patient Notification:
Patient notification service is meant to inform the patients of the critical changes and information. This information is vital in many aspects as it helps the patients to get better services and make informed choices. Our team also informs the concerned pharmacies quickly regarding the change.

Response and Fulfillment:
On request, samples and literatures are provided to different people to help them assess the capabilities and have trust. These are provided through emails and physical courier services under this pharmaceutical call center.

Complaint and Grievance Handling:
Irrespective of the multitude of services, it is always essential to hear the customer when he wants to file a complaint. At the very base of this service, Service Ox works on detailed protocols of resolving such issues within the prescribed time, while ensuring a successful patient and client retention.