Hospital

A hospital is a health care institution providing specialized treatments to its patients. Similarly, Service Ox is a specialized medical answering service provider for its industry-specific clients. Our outsourced contact center service is different from typical answering services in many ways. Our answering service medical executives provide:

Call Services
We handle the huge inflow of calls directed at your hospital, so that your person at reception can attend the ones waiting and enquiring, more satisfactorily.

Urgent Call transfer Services
The urgent calls will be directly transferred to your on-call team. Under Service Ox healthcare IT solutions, you will get to choose the urgent calls and the regular ones. Also, the contacts will be modified from time to time by adding or deleting phone numbers from the urgent list.

Appointment Management
The medical office answering service is one of the star features of the healthcare IT consulting. Under this, the patients and health professionals can fix appoint with the concerned doctor at any time of the day. The Hospital Team will schedule the appointments as per the availability of the professional on the given day. It also confirms the appointment from the patients so that doctor’s time does not get wasted.

Physician/ Specialist Referral
The referral service shares the contact details of the doctor(s) for the concerned problem. This service works 24*7 and hence, helps in creating a strong relationship between the hospital and its patients.

Doctor Paging and message relay
We also take care of the paging service to the doctors and send instant messages as per your directions. On-call contact and paging instructions can be changed anytime, as per the instructions.