Each Industry Team gains focused experience and knowledge by professional account types. This focus gives us a higher aptitude by specializing in your industry. This is what we call our Team Approach.

A new Business Support Associate typically begins with us by joining our broadly focused customer service team, Team Customer Loyalty. After an introductory training period, associates can apply to become part of one of our industry specific teams. We require leadership in their current position, outstanding professionalism, and positive managerial reviews before being accepted onto an Industry Team. Once approved, associates are given industry specific training provided by AnswerConnect as they transition onto their new team.

We also hire Business Support Associates who have already worked within these fields. In many cases, we are able to recruit associates with previous education, work experience, background, and interest in a particular field. We highly value the knowledge and skills these experienced associates bring to AnswerConnect – and we recruit them whenever possible.