Call Center Solutions

Our outstanding customer care together with innovative technology makes customers happy.

Service Ox’s 24/7/365 call center solutions are trusted upon by companies – large and small – including names from Fortune 500 operations to extend their brand connect. We keep a close tab on the call flow and details to boost your business, rather than just answering your telephone calls.

• Inbound Call Center Services
  We provide 24/7/365 live call answering support services, email support and chat support for:
  Customer Service, Reservations, E-Commerce transactions, Retail Order Taking, Tech Support, Help Desk, and Loyalty Programs.
• Dedicated Agents
  We have a dedicated team of call center agents to solely support your business operations. From hiring to training, to scheduling to compensation, we take care of all your details.
• Inbound Sales
  We take every call, email or chat as an opportunity to boost sales. Your direct response efforts are increased manifold by our distinctive team approach through cross-selling, upselling and order management.
• Lead Generation
  The doors to develop leads are through inbound communication. As part of our advanced call center service, our capable team provides Lead Qualification and Lead Management solutions.
• Lead Capture Tools
  We engage and connect with customers by providing them with viable tools such as Click to Call and Register to Call. In addition, follow-up on purchases is done through outbound Purchase to Call options.
• Customer Relationship Management (CRM):
  Cutting-edge, SaaS-delivered toolset helps to deliver flexible, convenient and enhanced customer communication.