E-Commerce

Excellent 24/7/365 customer care and order management services.

Customers have choices when they purchase products ranging from handbags and shoes, to electronics and books. What sets you a class apart from your competitors is providing outstanding customer care in addition to product selection, shipping times, and return policies, 24 hours per day, 7 days per week and 365 days per year.

E-Shopping Tools
Capture leads and enhance sales, boosting the conversion rates with the help of our Purchase to Call, Click to Call, and Register to Call options.

Customer Support
Provision of 24/7/365 order taking answering services through telephone, web chat and email that attracts customers and increases conversions. A wide array of customer service functions are available anytime you wish to avail.

Order Taking
Customers are assisted throughout the process of order placing by responding to their queries and supporting them online, thereby, increasing the conversion rate.

Web chat
For e-commerce companies, a web chat option is also available. This is a complimentary software, which can be easily integrated into your company’s website. You pay for only the time that is spent on working with customers and thereby, gain profit.

At Service Ox’s e-commerce call center, we regard exceptional customer care as our core value.
In every phone call, web chat and email, we put in outstanding customer care, which has resulted in growth of our business successfully. We highly regard employee retention by investing in our talent at the hiring stage. As a result, our customers are benefited by the long-term standing of our experienced and valuable employees.

Service Ox partners with your e-commerce functions 24/7/365 to:

• Reduce shopping cart abandonment
• Increase sales
• Grow average order size
• Encourage return purchases
• Elevate customer satisfaction through remarkable customer care
• Capture and manage leads