Web Chat Services

Tailor-made, branded web chat tools for your website – at no extra cost.

One simple move could increase your online conversions by as much as 60 percent; isn’t that amazing? Some research findings reflect that including an additional instant chat feature to your website can increase your conversion rate.

It’s free to implement
You can consider our chat solution as an add-on to your existing answering plan. There are no additional charges, neither per agent, nor per chair, for our live web chat customer service. Minutes spent on chat are deducted from the total monthly amount that has been allotted to your account. The chat option can be adjusted according to your business needs and future plans, since it can be easily coordinated with your monthly plan.

Customizable design
Everything on our website can be customized as per your needs. The chat option is more like a chameleon, adjusting wherever the need be; from the “initiate chat” option to the window on the screen, fit, look and feel of the website. The customers will value the consistency of the website and the chat option that serves as an extension of the brand.

Proactive chat
For customers who have queries regarding products or services or any issues with check-out, chat is an exceptionally useful option; especially when they do not have accessibility to phone. The chat option is preferred by a customer rather than a phone when they are online. Chat can be easily initiated with the click of a button.

Directly track chat result
We strive to make your operations great and not just good by including trackable features. Service Ox is committed to giving you return on investment. With our innovative technology, we have enabled to integrate a small chunk of analytics coding to the chat function that enables you to keep a track of the customer who is chatting, how they reached the chat feature and what interests them.

Setup is simple…

• Choose logo and colors for your chat window.
• Generate one small line of code
• Place the code on your site and start taking chats!

Features Included:

• Take your own chats, have us handle them or do both
• Proactively contact instead of waiting for customers to email or call
• Track your visitors as they click from page to page
• Customers can instantly contact you regarding service, products, or technical problems
• Review your Service Ox web transcripts online
• 24/7/365 staffing by Service Ox associates