Team Approah

Team Approach

Our focused teams are unique, so are our results.

Service Ox’s unique team approach is a cornerstone in our foundation that sets us apart from our competitors. An answering service in the shared service model historically has been a generalist profession. Our team focus allows us to become more specialized by industry to serve unique business needs. Teams within our organization provide higher industry knowledge, better associate engagement, with specialized teams in the following industries:


Team Customer Loyalty
Customer service is in our DNA. We could not have grown our business year after year without demonstrating and delivering top notch customer care.


Team Medical
Our Team Medical gains daily experience, knowledge, and ongoing coaching on healthcare specific call types. Expertise is mastered with ongoing learning, training, and exposure to a focused profession.


Team Tech Support
Providing 24/7/365 technical support, help desk capability, and multi-channel customer communication service to software providers, hardware companies, and other technical support operations.


Team Marketing & Sales
We don’t pressure customers; we educate, work on capturing the lead, and soft sell them on your winning products and services. We are your live answer to the marketing pitch.


Team Relay
Smooth call patching is critical to many types of businesses. AnswerConnect’s team excels at putting your complex call handling plan into action.


Major Accounts Team
Whether you’re a Fortune 500 regular or a growing venture, we offer the specialized services of our Major Accounts team to our customers with large customer communication volume.

Each Industry Team gains focused experience and knowledge by professional account types. This focus gives us a higher aptitude by specializing in your industry. This is what we call our Team Approach.

A new Business Support Associate typically begins with us by joining our broadly focused customer service team, Team Customer Loyalty. After an introductory training period, associates can apply to become part of one of our industry specific teams. We require leadership in their current position, outstanding professionalism, and positive managerial reviews before being accepted onto an Industry Team. Once approved, associates are given industry specific training provided by AnswerConnect as they transition onto their new team.

We also hire Business Support Associates who have already worked within these fields. In many cases, we are able to recruit associates with previous education, work experience, background, and interest in a particular field. We highly value the knowledge and skills these experienced associates bring to AnswerConnect – and we recruit them whenever possible.



All Plans Include:
  • 24/7 Live Answering
  • Toll Free Number
  • Message Taking
  • Email Delivery
  • Text Message Delivery
  • Custom Scripting
  • Online Web Tools
  • Lead Capture Tools
  • Dynamic Scripting