A lead actor can not lead the show until and unless he/she is not provided with the required support of supporting actors. Similarly, the success of our business associates is supported by various teams that are working in the backend to ensure that the business associates can work, without any hindrance. Our 24-hour operation helpdesk is one such support function that ensures that business associates keep on working for your customers and bring smiles to million faces. Right from rotating shifts to displaying right information on the screen of business associates, to call traffic controlling, all is done at the end of operations helpdesk. The operation helpdesk works 24×7, 365 days in a year, without break, to ensure that calls are answered quickly, without being dropped and no time of customer is wasted.

Also, the team ensures that the calls are routed to the right people quickly so that the queries and issues of your customers are resolved leading to their satisfaction.

The operations helpdesk’s focus on answering every call quickly and reducing the call times emerge from their dedication to serve the customers better and make Service Ox a preferred choice of its clients. Also they minimize our call abandons by ensuring that only those representatives who are free to talk and have the required knowledge will get the calls. This service level monitoring and inbound call traffic control comes from regular trainings and experience of call management work.

The service level monitoring that Service Ox employs, ensures that calls are answered within 4 rings. In addition to this, our representatives monitor the service levels and judge whether the service levels adopted are as per the requirements of clients or not.



All Plans Include:
  • 24/7 Live Answering
  • Toll Free Number
  • Message Taking
  • Email Delivery
  • Text Message Delivery
  • Custom Scripting
  • Online Web Tools
  • Lead Capture Tools
  • Dynamic Scripting