Inbound Services

Inbound Services

Supportive, competent inbound call center services available 24/7/365

  • Overview
  • Customer Care & Retention
  • E-commerce Transactions
  • Surveys
  • Help Desk
  • Tech Support

We have our agents spread across the United States to deliver inbound customer services to our clients. Service Ox’s state-of-the-art technologically advanced resources and excellent customer care provide solutions to customers through telephone, chat, and email. Our reliable team of Business Support Associates enhances your brand by strictly adhering to the protocols laid down by you during the account set-up process. Your customers and leads are managed exactly the way you want them to.

Service Ox’s efficient, capable Inbound Services include:

  • Customer Care & Retention: Our warm and helpful team of customer service representatives acts as your primary team thereby enhancing your internal operations.
  • E-commerce Transactions: To boost conversion and reduce shopping cart abandonment, we have dedicated telephone and online support for e-commerce operations.
  • Surveys: During inbound calls, we conduct surveys by gaining insight into customer behavior.
  • Help Desk: Your customers or internal team are assisted with questions, issues and instructions related to products.
  • Tech Support: For internal customers as well as external clients, we provide exceptional technical support.



How does it work?
  • 24/7 Live Answering
  • Toll Free Number
  • Message Taking
  • Email Delivery
  • Text Message Delivery
  • Custom Scripting
  • Online Web Tools
  • Lead Capture Tools
  • Dynamic Scripting