Today, more than calls, people have started trusting email correspondence as it is trustworthy documented communication and can be sent any time of the day. However, unfortunately, most companies do not take their emails seriously. This is a major reason behind them not having a dedicated employee to answer their emails.
Many people think that emails can be responded anytime, and hence most of the time this thinking leads to delay. This generates distrust in the minds of your customers and gives them an impression that they are no more valued.
Another reason behind delaying the email responses is that the emails usually require long and satisfactory answers. Also, the authenticity of these answers or conversations must be 100 per cent true as they are documented responses and can be checked anytime later.
Our professional business associates have requisite industry knowledge and information about your company, so that they can answer the emails sent to your messaging service in no time.
A lively email correspondence response is as necessary for enterprises as it is to have an efficient on-call response service. Our industry specific answering call centre not only takes care of the calls from your customers, but also emails and web chats. Like other supports, email support is also provided on all days, 24/7, and our business associates ensure that no email remains pending with the company.
Further, emails are considered as one of the powerful and free tools of communication through which companies can inform and motivate customers to take part in their latest schemes and offers. Our business associates are trained in making full use of this service and bring more responses to your email campaigns.
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- 24/7 Live Answering
- Toll Free Number
- Message Taking
- Email Delivery
- Text Message Delivery
- Custom Scripting
- Online Web Tools
- Lead Capture Tools
- Dynamic Scripting