You would not hire a dentist to do a heart surgery. After all, specialization in one field does not mean specialization in all other fields. Then, why would you want a general call center to take care of all your industry-specific calls. The specialization of a general call centre and that of a specialized call centre vary a lot.
At Service Ox, we have people with proper medical background and adequate experience of taking medicine industry-specific calls. Whether these are calls for doctors, pharmacists, medical supply companies, or other healthcare professionals or related to health plans, Service Ox’s business associates are well-equipped to handle all these calls.
Further, our team here is taught HIPAA protocols, medical terms, and other industry specific procedures to answer the calls like a pro and increase your brand value.
Our regular and on-going training programs, daily call experience of the team and coaching makes them grow with time, acquiring enhanced knowledge of the industry. Once the industry knowledge is acquired, it is targeted to constant improvement through various learning programs. Also, their soft skills, friendly and competent nature, and principled and focussed approach to solve issues are under the constant scrutiny of our operations team.
The business associates at Service Ox provide multi-channel support to the companies, including call support, message relay, paging service, quick email responses and web chat. Any issue, coming through any of these channels, can be resolved quickly with the intervention of our associates.
SEE PLANS & PRICING
- 24/7 Live Answering
- Toll Free Number
- Message Taking
- Email Delivery
- Text Message Delivery
- Custom Scripting
- Online Web Tools
- Lead Capture Tools
- Dynamic Scripting