Tough competition among the medical supplies’ companies forces them to think, innovate and adopt new practices to provide a better service to their clients. A 24-hour answering service is one such service that provides the required space to the existing clients to be able to reach to you whenever they feel like.
There is a lot of difference that a 24-hour live answering service makes by retaining the old customers and enhancing their customer satisfaction. After all, the “repeat sales” is the key to success in all businesses. To ensure that, Service Ox provides the following services:
Medical Supply Answer Services:
The medical supply answering service will provide 24-hour web chat, telephone and email support to your clients and assist them in getting answers to their inquiries.
Order Placement of Medical Supplies:
We also help you by taking order-booking calls of the clients and communicating the same to you in the shortest possible time. This will help you do the job without wasting much time on unnecessary tasks. Moreover, our trained team also supports field sales support by ensuring up selling and cross selling of complementary products to increase the bottom line of your business.
Urgent Calls Transfer Services
Urgent calls are those that require your involvement. Such calls will be transferred to your on-call representatives on an immediate basis. Furthermore, what’s interesting is that you can define the criteria of such calls and change it from time to time.
Field Sales Support:
The support to the field sales team is provided by Service Ox in the form of customer follow-up, providing sales leads and live call appointments.
Outbound Sales and Account Follow-up:
This service will inform your current customers about the ongoing promotions with the help of targeted outbound phone campaigns.
SEE PLANS & PRICING
- 24/7 Live Answering
- Toll Free Number
- Message Taking
- Email Delivery
- Text Message Delivery
- Custom Scripting
- Online Web Tools
- Lead Capture Tools
- Dynamic Scripting